Customer Services

Prices:

All prices on the web site are in Sterling Pounds and exclude VAT. The price shown in "Your Basket" includes VAT when you click on the "Buy Now" button and view "Your Basket". Prices are subject to change without notice.

Delivery:

We will send an order confirmation by email to you after you have placed your order. Items in stock are available on a 5-7 days delivery schedule. For items that have to be ordered from the factory a delivery time of about two to three weeks will apply. Made to order items can take as long as 6 to 8 weeks.

Damaged items:

Upon receipt of order, if the package is visibly damaged on arrival, you must mark 'box damaged' on the transport company delivery record before thoroughly inspecting the contents yourself. Damages must be notified to Pasadele UK Ltd within 48 hours of receipt in order to obtain a credit or replacement. No claims for damage in transit will be considered after this period or for damaged boxes not signed as such.

Shortages:

Upon receipt of order, please thoroughly inspect the contents of all packages. Shortages must be notified to Pasadele UK Ltd in writing within two days after receipt of delivery in order to obtain a credit or replacement. No claims for shortages will be considered after this period.

Faulty equipment:

Where goods are found to be faulty upon receipt, we will arrange for collection of the item(s) and offer you the choice of a replacement item/part at no extra cost to you. Please note that there may be a collection charge for any items returned. Please contact us to obtain details on how to return your product.

Cancellation, Returns or Refunds:

We’re sorry that it is not possible to cancel or make changes to your order once you’ve placed it. If you’d like to add products to your order, please place a new order for these items. We regret that we cannot take returns (unless goods are faulty) or offer refunds of any items once they are placed on order with us. It is important therefore to check that the items you order are correct and suitable for your requirement. In exceptional cases we may agree (confirm in writing only) to take returns of unsuitable item/s, provide they are returned within seven days of receipt in its original condition and original packaging. In these circumstances a carriage and restocking charge of 20% of the value of the items being returned will be applicable and deducted from the credit of the returned goods.

Guarantee Period

During the guarantee period we will adhere to the manufacturer's warranty terms, which may involve collection of the item or supplying replacement parts. If the fault is confirmed to be due to a manufacturing defect, we will arrange repair (or replacement if the goods cannot be repaired). If however, the fault is found to be due to normal wear and tear, misuse or accidental damage, you will be responsible of meeting the cost of the replacement item including carriage if applicable.